The Sonos online store is your direct source for Sonos wireless audio products in Australia. Shopping directly from Sonos gives you access to their complete product range, generous return policies, and direct customer support from the company that invented wireless multi-room audio.
About Sonos
Sonos was founded in 2002 by John MacFarlane, Craig Shelburne, Tom Cullen, and Trung Mai in Santa Barbara, California. The company pioneered wireless multiroom audio and has since expanded to create wireless speakers, home theatre systems, headphones, and whole home audio solutions.
Sonos started as a bold vision to bring music to every room in your home wirelessly, but these days is a globally recognised audio brand.
Sonos went public in August 2018, trading on the NASDAQ under the symbol SONO.
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Quick Facts:
- Founded: 2002
- Headquarters: Santa Barbara, California, USA
- Australian Operations: Sonos offers Australia support number for warranty claims and customer service
- Product Range: Wireless speakers, soundbars, portable speakers, amplifiers, headphones
- Streaming Services: Compatible with 100+ services including Spotify, Apple Music, YouTube Music, and more
Why should you buy from Sonos.com?
Get it direct from the source
Shopping at the official Sonos online store means you're buying directly from the manufacturer. In Australia, Sonos ships all orders with free Road Express delivery.
30-day return period
Sonos provides plenty of flexibility when you buy directly from the Sonos store. . It offers a 30-day return policy in Australia and will pick up any product you want to return under this policy.
Get the latest products first
New Sonos products and updates often launch on Sonos.com before appearing at third-party retailers. If you want to be first to access new releases or limited editions, the official store is your best bet.
Direct customer support
When you purchase from Sonos.com, your order history and product registrations are automatically tracked, making warranty claims and support requests more straightforward. Sonos offers customer service support through chat and phone, and buying directly means faster access to these resources.
What you can buy at Sonos.com
The Sonos online store carries the complete product lineup:
Wireless speakers
- Era 100 & Era 300: Latest generation with spatial audio and Bluetooth
- Five: Premium powered speaker for larger rooms
Home theatre
- Arc & Arc Ultra: Premium Dolby Atmos soundbars
- Beam: Compact soundbar for smaller spaces
- Ray: Entry-level soundbar
- Sub 4 & Sub Mini: Wireless subwoofers for deep bass
Portable speakers
Components & accessories
- Amp: Power passive speakers or connect turntables
- Port: Connect existing audio equipment to Sonos
- Stands, mounts, and cables
Shipping & delivery
Sonos provides free standard shipping on all orders within Australia. Orders placed before 11:00 AM AEST will ship the same working day.
Shipping details:
- Standard shipping: Free (2-10 business days, depending on location)
- Tracking: You'll receive tracking information once your order ships
- Coverage: Sonos ships to all Australian addresses
- East Coast major metro: 2 days
- Perth: 4 days
- Out of zone postal codes: 5-10 days
Returns & warranty
Sonos.com returns policy
You can return a Sonos product using their self-service Product Returns page, and eligible orders will receive email instructions on how to send products back. Sonos will pick up any product you want to return under their 30-day return policy.
To be eligible for return:
- Product must be within the return window
- Original packaging and accessories should be included
- Product should be in resalable condition
Sonos.com warranty information
In Australia, Sonos products include a 1-year manufacturer warranty, though Australian warranties can extend beyond one year under certain circumstances under Australian Consumer Law.
For warranty claims or product issues, you can contact Sonos Support for assistance, with technicians available via phone or live chat.
Customer service & support
- Live Chat: Available on the Sonos website, Sun-Sat between 10 AM and 7 PM AEST
- Phone support: Sonos offers phone support with technicians who can help answer questions and solve problems. Call 1800 680 234, Mon-Fri between 10 AM and 7 PM AEST
- Community Forum: Active Sonos Community with users and staff
- Social Media: Facebook | Instagram | Twitter | YouTube
What support covers:
- Product setup and installation
- Troubleshooting connectivity issues
- App and software questions
- Adding music services and voice assistants
- Warranty claims and replacements
Pricing & promotions
Sonos maintains consistent pricing across its official store and authorised retailers, with occasional promotional periods during major shopping events like Black Friday. While Sonos rarely offers deep discounts, you may find:
- Student discounts: Up to 15% off
- Seasonal sales: Black Friday, end-of-financial-year sales
- Bundle offers: Occasional savings when purchasing multiple products
- Upgrade programs: Trade-in offers for existing Sonos owners (when available)
Sonos.com doesn't typically price match with retailers, but their direct pricing is competitive with authorised dealers.
Buying from Sonos.com vs. retailers
Advantages of Sonos.com:
- Extended return period compared to some retailers
- Direct access to Sonos customer support
- Full product range including new releases
- Automatic product registration
- Student discounts available
Advantages of retailers:
- Potential loyalty points or store credit
- In-person product demonstrations
- Immediate pickup (no shipping wait)
- Retailer-specific promotions or bundles
- Extended warranty options through retailers
Your choice depends on whether you can get a better deal with any particular seller, and whether you value the direct relationship with Sonos or prefer shopping through a familiar retailer.
What retailers stock Sonos products?
Sonos has a wide distribution through Hi-Fi specialist stores, but is also available through several major technology retail chains:
Who should shop at Sonos.com?
Shop directly from Sonos if you:
- Want the latest products as soon as they launch
- Prefer dealing directly with the manufacturer for support
- Are building a complete Sonos ecosystem and want seamless product registration
- Qualify for student discounts
- Value the extended return window for testing products at home
Consider retailers if you:
- Want to see and hear products before buying
- Have retailer loyalty points to use
- Need a product immediately (same-day pickup)
- Prefer shopping at physical stores
- Want retailer-specific extended warranty options
Payment & security
Sonos.com accepts VISA, Mastercard and American Express credit and debit cards. You can also checkout using PayPal or Zip Pay.
The site uses secure checkout with encryption to protect your payment information. All transactions are processed in Australian dollars when shopping from Australia.
Environmental commitment
Sonos has earned recognition as one of America's Greenest Companies by Newsweek in 2026, reflecting the company's progress in environmental sustainability. The company has maintained carbon-neutral operations for eight consecutive years and reduced total emissions by 20% since 2020. Roughly nine out of ten Sonos products ever sold remain in use today, demonstrating a commitment to longevity that directly reduces e-waste.
Products like Arc Ultra now contain over 40% recycled plastic, while Era speakers and Ace headphones have earned Recycled Content Standard certification. Sonos is a member of the Responsible Business Alliance and has committed to achieving full carbon neutrality by 2030 and net-zero emissions by 2040.
Is it worth shopping at Sonos.com?
For most Australian customers, buying directly from Sonos.com offers a hassle-free experience with the reassurance of dealing directly with the manufacturer. The free shipping, extended return period, and direct customer support access make it a solid choice, especially for first-time Sonos buyers who might need setup assistance.
The main trade-off is waiting for shipping versus immediate pickup from a local retailer. If you're not in a rush and want the peace of mind that comes with buying direct, Sonos.com is an excellent option.
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